Microsoft CRM in Latin America: Implementation, Customization, Support ? Overview for Consultant

Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across South and Central America and the need for Microsoft CRM implementation, support, tuning, reporting, training services, especially in such countries as Mexico, Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, Costa Rica. In this small article we try to project US market lessons on Latin American business climate.

? Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn't need hard pushing sales efforts. It also should probably not be sold to the company top management, but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel.

? Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components

? Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn't require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module ? the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra.

? Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case ? if you are freight forwarding client and have cargo tracking system ? you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database.

? Support. Because MS CRM is web application ? it can be used by remote users and automate operations across the whole South America and even Worldwide. The same should be said about MS CRM support ? your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in San Pablo as if it is located across the street.

Good luck implementing, customizing and reports designing and if you have issues or concerns ? we are here to help! If you want us to do the job - give us a call in San Pablo: 55-11-3826-3449, 55-113825-2586! help@albaspectrum.com

Andrew is MS CRM Specialist in Microsoft Business Solutions Partner Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Navision, Great Plains, Microsoft CRM customization company, serving client in Mexico-city, Buenos Aires, Montevideo, Bogota, Caracas, Panama, San Jose, Lima, Quito, Madrid, Barcelona and having locations in multiple states and internationally

---

Every Baby Deserves a Moses Basket from SAHM Baby Baskets! (Wholesale Welcome)

---

Work From Home?
Learn to Earn Online?
Click Here Now!

What is Fleet Maintenance Management?

Fleet Maintenance Management is a critical position in any company... Read More

Simple Solution for Php Includes - IFrames

I have recently created my first Php program. I wanted... Read More

C++ Tutorial 2, Input and Variables

This is the tutorial where we really get into programming.... Read More

Software Process Improvement -A Successful Journey

Background: For many organizations like ours, the interim target of... Read More

Spyware Definitions List

The adware and spyware definitions list is very long. But... Read More

Corporate ERP: Microsoft Great Plains For The Plant In Brazil ? Overview For CIO

Microsoft Business Solutions Great Plains as new ERP for multinational... Read More

Cisco CCNA Certification: Becoming A Truly Valuable CCNA.

I've been active in the Cisco Certification track for four... Read More

Software Upgrades Arent Always the Best Move

When my daughter was getting into AOL instant messaging (AIM)... Read More

Screenplay and Script Writing Software

When it comes to screenplay software each screenwriter needs to... Read More

Microsoft RMS ? Great Plains Integration ? Overview For IT Specialist

Microsoft Great Plains and Microsoft Retail Management System (Microsoft RMS)... Read More

Dont Choose Adobe When Working With PDF

While Adobe is the most known maker of PDF tools,... Read More

Looking for an Alternative to Microsoft Office? You Should Be!

Now is the time to look at an alternative to... Read More

Microsoft Great Plains as ERP and Microsoft CRM as CRM

If you have Microsoft Great Plains and support it for... Read More

An Introduction to .NET Framework

.Net Framework is a platform or development environment to seamlessly... Read More

Microsoft Navision and Crystal Reports - An Overview

Microsoft Business Solutions ? Navision is an integrated solution for... Read More

Introduction To ISDN, Part II

In the previous ISDN article, we looked at how and... Read More

Microsoft Great Plains international implementation ? USA / Mexico ? overview for consultant

Microsoft Business Solutions Great Plains was purchased from Great Plains... Read More

Free Program Removes Spyware not Detected by Premium Security Scan

What is Spyware?Spyware monitors your surfing habits and sends the... Read More

Introduction To ISDN, Part III: PAP

Introduction To ISDN, Part III: Configuring PPP PAP AuthenticationNow we... Read More

Navision Sales Module & Reporting: Jet Reports, C/ODBC, XBRL, Business Analytics ? highlights

Microsoft bought Navision, Denmark based software development company, along with... Read More

Microsoft Business Solutions VAR/Partner Selection ? Overview for IT Director/Manager/Controller

Microsoft Great Plains and Microsoft CRM become more and more... Read More

Five Tips For A Great Software Demo

Whether you need to close a sale, gather end-user feedback,... Read More

Groupware Finds Home in American Business: Collaboration Tool Analysis

What is Groupware?Have you ever had to manage document collaboration... Read More

Passwords Used In Microsoft Word Documents

You would like to protect your documents, wouldn't you? Reasons... Read More

Is Your Computer Sick?

Viruses and spyware usually show up on your computer one... Read More