Microsoft CRM in Latin America: Implementation, Customization, Support ? Overview for Consultant

Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across South and Central America and the need for Microsoft CRM implementation, support, tuning, reporting, training services, especially in such countries as Mexico, Columbia, Venezuela, Argentina, Peru, Uruguay, Chili, Costa Rica. In this small article we try to project US market lessons on Latin American business climate.

? Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn't need hard pushing sales efforts. It also should probably not be sold to the company top management, but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel.

? Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 2003/2000, Active Directory, MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components, etc. This makes installation sensitive to existing setup of the above components

? Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn't require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module ? the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra.

? Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case ? if you are freight forwarding client and have cargo tracking system ? you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database.

? Support. Because MS CRM is web application ? it can be used by remote users and automate operations across the whole South America and even Worldwide. The same should be said about MS CRM support ? your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in San Pablo as if it is located across the street.

Good luck implementing, customizing and reports designing and if you have issues or concerns ? we are here to help! If you want us to do the job - give us a call in San Pablo: 55-11-3826-3449, 55-113825-2586! help@albaspectrum.com

Andrew is MS CRM Specialist in Microsoft Business Solutions Partner Alba Spectrum Technologies ( http://www.albaspectrum.com ) ? Navision, Great Plains, Microsoft CRM customization company, serving client in Mexico-city, Buenos Aires, Montevideo, Bogota, Caracas, Panama, San Jose, Lima, Quito, Madrid, Barcelona and having locations in multiple states and internationally

In The News:


Nashville Software School hopes to crack the code
The Tennessean
Since opening in fall 2012, the pool of applicants has remained strong as career changers and those early in their professional lives seek skills in the rapidly growing software programming field. Even with an influx of programs popping up nationally ...


For marketing software firms, a white-knuckle ride (and bare-knuckle brawl)
Fortune
That new reality is galvanizing interest in marketing automation software that personalizes messages on the fly. In late 2012, Oracle (ORCL) bought one of the most promising players, Eloqua, for about $810 million. Last week, IBM (IBM) made its own ...

and more »

Long Island Business News

Software developers lead startups' $9.5B 1Q take
New York Post
Venture capitalists poured $9.5 billion into US startup companies during the first quarter, the highest quarterly total seen since 2001 when the dot-com bubble burst, according to a new report. Software developers were the biggest beneficiaries of the ...
Investors want mega software deals in Houston and nationwideHouston Business Journal
Software, mature firms draw VC dollars in Q1Tampa Bay Business Journal (blog)
Software is eating the world, and venture capital is feasting on older softwareVentureBeat
Worcester Business Journal -Xconomy -U-T San Diego
all 108 news articles »

Oracle, VMware lead Peninsula software company rankings
San Francisco Business Times (blog)
San Francisco and Silicon Valley get all the attention in tech, but the region in between is also a hotbed of software companies. In today's issue of the San Francisco Business Times, we spotlight the 25 biggest software companies in San Mateo County ...


Ubergizmo

Verizon Issues First HTC One M8 OTA Software Update (Version 1.55.605.2)
Android Police
Verizon is ready to roll out its first software update to the HTC One M8. This comes less than a month after the device's official launch, and it contains a general selection of fixes and enhances. Several connectivity issues appear to have been ...
Verizon HTC One M8 Beats Rivals to New SoftwareGotta Be Mobile
Verizon HTC One M8 Software Update Arriving SoonUbergizmo
HTC One (M8) with Verizon getting minor software updateAndroid Community

all 20 news articles »

Entrepreneur

Why Crowdsourcing Is the Answer to Business-Software Reviews
Entrepreneur
Executives, IT professionals and business managers are discovering business-software review sites as the modern alternative to the rankings produced by analyst firms. The advent of such sites as TrustRadius or my company's platform, G2 Crowd, has made ...


Moore maneuvers to keep ICLEI software for Roanoke County
Roanoke Times
In an announcement Friday, Moore said she is joining a group called Resilient Communities for America, an arm of ICLEI consisting of elected officials that provides much of the same software the county received from ICLEI. Moore said she would then ...

and more »

Get your hands on NASA software code
CNET
You don't have to be an astronaut to access NASA software. The agency recently released to the public an online software catalog of over 1,000 code descriptions related to guidance systems, robotics, aeronautics, climate simulators, biological sensors, ...


Heartbleed Software Snafu: The Good, the Bad and the Ugly
Scientific American
Nine days after the announcement of the Heartbleed vulnerability in OpenSSL, software widely used to secure Internet traffic, we have a much better understanding of the extent of the damage. (Thanks to the invaluable xkcd Web comic, we also have a ...


Official: Software, health law cost TJ Samson millions
Bowling Green Daily News
GLASGOW — The Affordable Care Act and a software system at T.J. Samson Community Hospital cost the organization an estimated tens of millions of dollars. T.J. Samson Community Hospital cited the ACA and the costly rollout of a financial software ...

Google News



Every Baby Deserves a Moses Basket from SAHM Baby Baskets! (Wholesale Welcome)





Work From Home?
Learn to Earn Online?
Click Here Now!


Microsoft CRM: Implementation, Customization, Support ? Consultant Overview

Microsoft Business Solutions CRM is present several years on the... Read More

Who Is Minding Your Sensitive Data?

Stealing company information used to be the specialty of spies... Read More

Enterprise Resource Planning Overview

ERP (Enterprise Resource Planning) Overview covers What is ERP, Brief... Read More

Microsoft CRM: Data Conversion ? Import from Act!

Best Software Act! is very popular CRM for small and... Read More

How to Choose the Right Accounting Software for Your Business

With any good luck and a good amount of hard... Read More

Free Microsoft Word Online Training Tutorial Resources

Microsoft Word is one of the most popular office applications... Read More

Getting Patched with Windows Service Pack

Are you one of those people that keeps track of... Read More

Two Reasons to Use Timesheet Software

This short paper will expand on two key reasons to... Read More

Programming Environments And The Software Production Process

Introduction: The creating of a computer program involves a number... Read More

Introduction To ISDN, Part III: PAP

Introduction To ISDN, Part III: Configuring PPP PAP AuthenticationNow we... Read More

Unofficial Windows 98 SE Service Pack 2.0 RC2

Microsoft has never released a service pack for Windows98 SE,... Read More

Editing Your Photos Using Microsoft Picture It Publishing Platinum 2002 - A Great Dinosaur

I started using PIP (Picture It Publishing) Platinum 2002 right... Read More

Manufacturing Solutions for Microsoft Great Plains ? Overview for Consultant

Microsoft Business Solutions Great Plains has full-featured manufacturing set of... Read More

Linux Secrets

The first thing that you will notice about Linux Red... Read More

C++ Tutorial 1, Introduction to C++

Introduction to C++Why Learn C++?C++ may at first seem like... Read More

What To Do When Windows Wont Boot

When Windows fails to boot it is normally caused by... Read More

ERP System of the Future: Database, Business Logic and Interface

We will base our prognosis on our Microsoft Business Solutions... Read More

Do You Know These Facts About Spyware ?

Imagine something that follows you home and sets itself up... Read More

Microsoft Great Plains Customization Recovery & Upgrade for Large Corporation

At the end of XX century, in the late 1990th... Read More

IBM Lotus Domino or Microsoft Exchange?

IBM Lotus Domino or Microsoft Exchange?The severe competition continues for... Read More

How to Choose the BEST Charting Software

I suggest that you do not spend a lot of... Read More

Microsoft Great Plains Upgrade ? Things to Consider and FAQ

If you have Microsoft Great Plains and support it for... Read More

Microsoft Great Plains in Construction & Building ? Implementation & Customization Highlights

Microsoft Great Plains could be tuned and setup to fit... Read More

Microsoft CRM Integration With Microsoft Office Documents ? Overview For System Integrator

Microsoft CRM is CRM application, maintained and supported by Microsoft... Read More

Introduction To ISDN, Part II

In the previous ISDN article, we looked at how and... Read More